Giovanni Cavaliere, also known as "Johnny", is a marketing manager with 15 years of experience in the sector. He is part of the LUISS teaching staff for the Brand and Product Management course for the master's degree in Marketing and is a lecturer in Digital Marketing for the Master of Higher Education at John Cabot University. He worked for large international companies and followed the launch of products and projects in startups, dealing with product marketing, brand management, multichannel marketing and digital marketing. He is currently the Head of the Digital Area for Arti Grafiche Boccia. In 2018 his first book "Brand Management and Reputation" was released. Currently he is also a consultant.
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A Closer Look at the Concept of Customer Experience & Customer Satisfaction.
By GiovanniCavaliere
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